💳 Payment

Which payment methods do you accept?
We accept PayPal, major Credit/Debit Cards, Direct Bank Transfers, and other local payment options. All available methods will be shown during checkout.

Do you accept international cards?
Yes, we accept international Credit/Debit Cards. Please ensure your billing address matches the one on file with your card provider.

Why was my payment declined?
This can occur due to incorrect card details, insufficient funds, or mismatched billing info. Please double-check your details or contact your card provider.

🛍️ Getting Started with Vaping

I’m new to vaping. What do I need to start?
A Starter Kit is perfect for beginners. It includes a rechargeable battery, a clearomizer (tank), and a charger. You'll also need e-liquid to vape.

What strength e-liquid should I use?

• 20+ cigarettes/day: 1.8% – 2.4% nicotine

• 10–20 cigarettes/day: 1.2% – 1.8% nicotine

• Less than 10/day: 0.6% – 1.2% nicotine

• Quitting aid: Gradually reduce to 0.6% or 0% over 3–6 months

What’s VG/PG in e-liquids?

• VG (Vegetable Glycerin): Smooth vapor, bigger clouds

• PG (Propylene Glycol): Stronger throat hit, better flavor
  If you're sensitive to PG, we recommend VG-based liquids.

🔋 Battery & E-Liquid Usage

How long does a vape battery last?

• Gemini: 2–4 hours

• 650mAh: 6–8 hours

• 900mAh: 9–11 hours

• 1100mAh: 12–14 hours

• 1300mAh: 15–16 hours
  Depends on usage frequency.

How long does a 10ml e-liquid last?
For an average 20-cigarettes-per-day smoker, 10ml usually lasts around 10 days.

How do I fill my clearomizer?

• Top-fill: Unscrew mouthpiece, tilt 45°, fill outer wall (avoid center tube)

• Bottom-fill: Unscrew base upside-down, tilt 45°, fill outer wall, reassemble

🔁 Replacement & Maintenance

How often should I replace my clearomizer or coil?
On average, every 1–3 weeks. Replace when the vapor tastes burnt or weak.

What is Temperature Control (TC) Vaping?
TC mods monitor and regulate coil temperature automatically, delivering consistent vapor and preventing dry hits.

E-liquid in my mouth – what happened?
This may be caused by overfilling, flooding, or improper storage (e.g., upside down). Keep the device upright and clean regularly.

🧾 Orders, Shipping & Returns

Do you offer free shipping?
Yes, free shipping is available for the orders over €1000 attend events,contact us to confirm and you will qualify for free shipping..

How long will my order take to arrive?
Same-day shipping is available. Delivery time depends on the shipping option selected. We're based in Manchester, UK.

Where’s my tracking info?
You'll receive an email with tracking details once your order has shipped.

🔄 Returns & Exchanges

Return Policy
You may return unused items in resaleable condition within 28 days of delivery. Refunds exclude shipping costs and are subject to a 20% restocking fee.

How do I start a return or exchange?
Visit our [Returns Portal] or file a Help Request through our Support Portal with the following:

• Full name

• Order number & date of purchase

• Reason for return

• Product condition (with photos if requested)

Do you accept returns for all products?
Non-returnable items include:

• E-liquids

• Opened/used tanks, coils, batteries, disposables, or 420 products

Dead on Arrival (DOA), Missing, or Wrong Items
Report within 72 hours of delivery to qualify for replacement.

🎁 Rewards Program

How does the rewards program work?
Visit our [Rewards Portal] for a full guide on earning and redeeming points for discounts and perks.

🎟️ Promotions & Discounts

Why doesn’t my discount code work?
Only one code can be used per order. If an item is already discounted, the promo code box may not appear.

Can I return sale or clearance items?
Clearance items are final sale and cannot be refunded. Exchanges depend on stock availability.